Am I eligible for a free accident replacement car?

Yes. If you were not at fault in an accident and have the other driver’s insurance details, you are eligible for a free accident replacement car through National Claims Commission.

How long can I keep the replacement vehicle?

You can keep the replacement car for the entire duration your vehicle is being repaired or until your claim is settled, whichever comes first.

Do I need to pay anything upfront?

No, there are no upfront costs. If you are not at fault, the cost of the replacement vehicle is recovered directly from the at-fault driver’s insurance company.

What documents do I need to get a replacement car?

You’ll need your driver’s licence, accident details, and the insurance information of the at-fault driver. Our team will handle the rest of the process for you.

Can I choose a luxury or similar vehicle?

Yes, we offer a range of vehicles, including luxury accident replacement cars in Melbourne, depending on your eligibility and vehicle type.

Not At Fault Car Hire Melbourne | Accident Replacement Vehicle After Crash

Not At Fault Car Hire

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No Fault. No Cost. No Stress.

If you’ve been involved in an accident that wasn’t your fault, you may be entitled to a no-cost hire car. At National Claims Commission, we specialise in managing not-at-fault accidents, ensuring you stay mobile without paying out of pocket.

We coordinate directly with the at-fault insurer and organise a suitable hire vehicle for you to use until your car is repaired — at zero cost to you if eligible.

Why Our Not-At-Fault Car Hire Service?

You don't pay a cent — the at-fault insurer covers the hire.
Hire vehicle delivered to your preferred location for easy handover.
Sedans, hatchbacks, SUVs, utes, vans, and premium options available.
Insurance, roadside assistance, unlimited kilometres (where applicable).vvvv
Your excess, premium, or policy status remain untouched.

Our Simple Process

Accident Details - You share your accident details and the at-fault driver’s information.
Eligibility Check - We confirm liability and your entitlement to a free hire vehicle.
Car Delivered - A suitable vehicle is delivered directly to your home, workplace, or repair centre.
Use Until Repairs Are Finished - Drive the hire car until your vehicle is repaired or your claim is settled.

Eligibility Requirements

You may be eligible if:

You were not responsible for the accident
The other party is identifiable
Your vehicle is being repaired or declared undrivable

No insurance? No problem — entitlement depends on fault, not coverage.

How It Works

Easy 4-Step Claim Process

We make not-at-fault claims hassle-free. Just share your accident details — we take care of the paperwork, deal with insurers, and arrange repairs or replacement vehicles quickly.