Am I eligible for a free accident replacement car?

Yes. If you were not at fault in an accident and have the other driver’s insurance details, you are eligible for a free accident replacement car through National Claims Commission.

How long can I keep the replacement vehicle?

You can keep the replacement car for the entire duration your vehicle is being repaired or until your claim is settled, whichever comes first.

Do I need to pay anything upfront?

No, there are no upfront costs. If you are not at fault, the cost of the replacement vehicle is recovered directly from the at-fault driver’s insurance company.

What documents do I need to get a replacement car?

You’ll need your driver’s licence, accident details, and the insurance information of the at-fault driver. Our team will handle the rest of the process for you.

Can I choose a luxury or similar vehicle?

Yes, we offer a range of vehicles, including luxury accident replacement cars in Melbourne, depending on your eligibility and vehicle type.

Not At Fault Car Hire Melbourne | Accident Replacement Vehicle After Crash

Not At Fault Claim

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No Fault → No Cost

When you have been involved in a vehicle accident that is not your fault, you shouldn’t
have to carry the burden. At National Claims Commission, we specialise in not-at fault claims, ensuring that all costs are covered by the at-fault party.

Why Choose Us?

You don’t go through your own insurer — we represent you only.
Your excess won’t be charged, and your insurance premium stays unaffected.
Replacement vehicles, towing and transportation costs are all managed on your behalf.
Our in-house independent assessors and repair-network make sure every claimable cost is captured.

What Can Be Included?

We look beyond just the vehicle damage. Our service covers:

Repair or replacement of your vehicle.
Loss of income if you couldn’t work due to the accident.
Transport or rental costs while your car was off the road.
Damage to personal items or tools contained in your car at time of accident.
Claims whether you have comprehensive cover or not insured — fault is the key.

How It Works

Easy 4-Step Claim Process

We make not-at-fault claims hassle-free. Just share your accident details — we take care of the paperwork, deal with insurers, and arrange repairs or replacement vehicles quickly.