Am I eligible for a free accident replacement car?

Yes. If you were not at fault in an accident and have the other driver’s insurance details, you are eligible for a free accident replacement car through National Claims Commission.

Do I need to pay anything upfront?

No, there are no upfront costs. If you are not at fault, the cost of the replacement vehicle is recovered directly from the at-fault driver’s insurance company.

What documents do I need to get a replacement car?

You’ll need your driver’s licence, accident details, and the insurance information of the at-fault driver. Our team will handle the rest of the process for you.

Can I choose a luxury or similar vehicle?

Yes, we offer a range of vehicles, including luxury accident replacement cars in Melbourne, depending on your eligibility and vehicle type.

Accident Replacement Vehicle

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Accident Replacement Vehicle Hire — Get Back on the Road Fast

Q: How long can I keep the replacement vehicle?

You can keep the replacement car for the entire duration your vehicle is being repaired or until your claim is settled, whichever comes first.

If your car’s off the road after a not-at-fault crash, get a like-for-like replacement — delivered to your door, with minimal fuss.

Why choose National Claims Commission for your replacement car?

When an accident takes your vehicle off the road, everyday life still needs to run. National Claims Commission specialises in accident replacement vehicle hire — arranging like-for-like cars paid by the at-fault driver’s insurer where eligible. We handle insurer liaison, delivery and collection so you don’t have to worry about transport while your vehicle is repaired.

No or Low Upfront Cost — eligible claims charged to the at-fault insurer.
Like-for-Like Vehicles — we match size and class (sedan, SUV, van, etc.).
Fast Approval & Delivery — most customers approved within 24–48 hours.
Door-to-Door Service — delivered to your home or repairer.
We Handle the Paperwork — insurer recovery and logistics managed for you.

How it works — simple 3-step process

Apply & Check Eligibility — Call or complete our quick online form. Provide accident date, other driver details (if available) and a valid licence.

We’ll keep you updated at every step — from approval to vehicle pickup and drop-off.

Who is eligible?

Most not-at-fault drivers are eligible. Eligibility depends on a few simple factors:

Eligibility

Accident must typically be deemed not your fault (or the at-fault driver is identified and insured).

Not sure if you qualify? Call us — we’ll do a quick eligibility check with you.

What you’ll need to apply

Having these documents/info ready speeds up approval:

Date and location of the accident
Other driver’s name, registration and insurer (if available)
Your driver’s licence number
Repairer name or repair estimate (if available)
Contact phone number and email

Not sure if you qualify? Call us — we’ll do a quick eligibility check with you.

Replacement vehicle types we provide

We supply matched vehicles based on your vehicle class and availability.

Not sure if you qualify? Call us — we’ll do a quick eligibility check with you.

Benefits vs a standard rental car

A standard rental is paid by you; an accident replacement vehicle arranged through National Claims Commission is designed to be charged to the at-fault party’s insurer (for eligible claims). We do the insurer recovery, match vehicle class, and deliver the car — which saves you time and money.

Frequently Asked Questions (FAQs)

Who pays for the replacement car?

For eligible not-at-fault claims, the at-fault driver’s insurer usually pays. National Claims Commission coordinates recovery from the insurer so you don’t have to.

How long can I keep the replacement vehicle?

Typically until your car is repaired or until final settlement. Exact durations vary by insurer and repair timelines.

What if I was partly at fault?

Partial fault can affect eligibility and recovery. We assess each case individually — call us for a case review.

What happens if the at-fault driver is uninsured or cannot be identified?

Some cases have alternative options but may require you to pay initially or to use your insurer—contact us and we’ll walk you through the best route.

Is there an excess or deposit?

Any excess or deposit requirements depend on the insurer and the replacement vehicle provider. We’ll clarify up front during the eligibility check.

How It Works

Easy 4-Step Claim Process

We make not-at-fault claims hassle-free. Just share your accident details — we take care of the paperwork, deal with insurers, and arrange repairs or replacement vehicles quickly.